Exchange & Refund Policy

At Petzvogue, your satisfaction is our top priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience.

Customers are strongly advised to check your products upon receiving them immediately to avoid any possible dispute. Our deliveries are carefully inspected before leaving our warehouse. But in the event you received faulty items, simply follow the instructions below.

The Return, Exchange, and Refund Policy described below are only applicable to online purchases made through www.petzvogue.com.

1. All Sales are final and non-refundable.
2. Product(s) that are in EXTREMELY DAMAGED CONDITION UPON DELIVERY, UNOPENED, and WRONGLY DELIVERED will be eligible for exchange and return once verified. Customers are required to produce original invoices as proof of purchase from www.petzvogue.com and contact us at hello@petzvogue.com. Otherwise, product(s) will not be eligible for exchange or refund.
3. All exchange and return product(s) must be returned within 7 days of purchase and shall be unused; tags not tampered with and in the original brand packaging (if applicable). Such exchange and return product(s) does not cover accidental damage or wear of products caused by customers and pets. This policy is only applicable to those product(s) that do not fall under the list of clearance product(s) provided for on our Site. Product(s) that show signs of use will not be applicable for refund and exchange.
4. Customers should receive and check the product(s) upon delivery. No return or exchange for product(s) that are left outside the premises as requested by the customer if the product(s) are lost or damaged.
5. We aim to deliver the goods on time. However, we shall notify you if we expect to be unable to meet our estimated delivery date, we will contact you and inform you of the next available delivery date, and no refund, exchange, or compensation request will be attended to.
6. Please be informed that the product(s) which we have customized such as lasered pet tags, with the exact details customer provided to print, cannot be established as a ground for exchange or refund.
7. All sale product(s) (with free delivery, vouchers, promo codes, promotion, and clearance) cannot be exchanged, returned, or refund.
8. If the product(s) is returned and/or exchanged, the customer(s) is responsible for a Return shipping fee delivery charge.
9. If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not refund products:

• Obtained from a source other than https://www.petzvogue.com
• Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects, worn down over time, etc.)
• Damaged by misuse or activities other than the intended purpose

ALL ORIGINAL PACKAGING PRODUCTS

• STRICTLY no return, exchange or refund for all sealed product(s) once the customer opened the item.
• The customer is responsible to check, acknowledge and receive the product(s) in good condition upon delivery. All return, exchange, or refund requests will not be attended after acknowledgment of receiving the product(s).

All return and refund requests are subjected to Petzvogue management approval. Petzvogue reserves the right to reject any requests according to returned products’ or unforeseen conditions. Petzvogue shall not be liable for any losses, liabilities, costs, damages, charges, or expenses during the process. Petzvogue reserves the right to deduct a service fee of up to ₱400 on a refund.

Petzvogue reserves the right to change the terms & conditions above at any time without prior notice.

If you would like to return the product to our warehouse, please return your purchase to the following address (Strictly No Walk-in):

BLK 9 LOT 8 Palm Grove

Village Buhay na Tubig

Imus, Cavite Philippines 4103

We are always here to help. Please email hello@petzvogue.com or contact our customer service team on our Facebook page if you have any questions.

RETURN AND REFUND PROCESS

Kindly contact our Customer Care Service Team and follow these steps so that we can better facilitate your return or refund request:

Please provide the following information to our Customer Care Service Team:

1. Full name and Order number (can be found in your member account)
2. Name of item(s) to be returned and its respective quantity
3. Reason(s) for return
4. Photographs (e.g. the defective part or whole package to show any missing content)
5. Please indicate if the seal of item(s) has been removed or unwrapped

To send the item(s) that you wish to return to the warehouse address (stated in the Return Form) by courier within seven (7) days after you have received the Return Form from us.

*Please note that the customer should bear the shipping cost for returning the item(s) and be responsible for the safety of the delivery (if the return is classified under “Unopened and Undamaged”).

Your refund will be processed as soon as the returned product is inspected by our Quality Control Officer (QCO) and confirmed that it fits within our Return Policy. Upon QCO’s approval, the refund process takes about 7-14 business days. A refund can only be made payable via chosen payment method during sales. (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider